He however, cautioned the Senior Management Team members s not look at performance in terms of physical performance improvement but go beyond to improvements in outcome measurements.
Muruli said that this was critical because it answers the what question ? where the clients benefit from the efforts of the improved performance in form of improved service delivery.
He made these remarks while officially opening the the Ministry Annual Planning Retreat for Senior Management staff at the National Records Center and Archive (NRCA) yesterday the 2nd Sept. 2020.
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