The Estonian Team ended their 3rd time running visit to Uganda where they observed tremendous improvements in the implementation of the One Stop Service Centre concept with remarkable milestones in Jinja and Entebbe Municipalities.
A One Stop Service Centre is a concept where services to clients about a public entity could be given right at a designated place without necessarily going from one office to another, as the case pertains today in all Ugandan Public Institutions.
Kalle Sepp, a project expert and head of delegation, said that based on findings in all public entities visited on the progress of the implementation of One Stop Service Centre, there was a very strong belief that this concept has taken root in Uganda especially the extent of work found at Jinja and Entebbe Municipalities.
Kalle, while meeting with Permanent Secretary and other staff at the Ministry of public service, revealed that there was an open window for extending the contract for the Estonian Ministry of Foreign Affairs and Uganda government to continue supporting institutions growth to the desired levels of the One Stop Service Centre.
The Team, while in Jinja and Entebbe Municipality, were impressed by the leaders and technical staff for putting in place sign posts and mini one stop service centres within their means to start serving the clients.
Entebbe Municipality had gone ahead to display the services they offer on the sign post just at their office premises, a sign that the concept had taken root and destined for success. For Jinja Municipality, similar services implementation had already started at their division offices just a few metres away from their office premises.
It was resolved during the meeting with the Permanent Secretary that there was need for an extension of the contract Agreement to continue support for the institutions to grow to the desired levels of reduction in the cost of running government business.
The Estonian delegation visit to Uganda is hinged on the MoU signed between the Government of Uganda represented by Ministry of Public Service and the Tallinn Development and Training Centre (Republic of Estonia). The collaboration and Support to establish and develop ONE-STOP CENTRES for improved service delivery in Uganda modeled on the city of Tallinn